• 8:00am-4:30pm Monday to Thursday, 8:00am-3:00pm Friday.
• Phone, Medical, Internet Allowance, Annual Bonus Based on Company Performance.
• Work a weekend every 5-6 weeks.

About the business

Everest People are thrilled to partner with COMS Systems Limited to support them in their search for a Customer Support Specialist. COMS Systems automate manual processes for the Gaming industry and beyond, providing cutting-edge, end-to-end solutions for ease and efficiency. Their products are simple to use, customisable and flexible and forever evolving across Facial Recognition, Core Gaming Solutions, Cash Management, Room Sweeping Apps AND MORE.

The team consists of a talented crew of in-house Designers and Engineers and led by Directors who have an average of 20+ years’ experience in the industry! Known for their friendly phone manner and ability to never leave anything unresolved - you could be their next crucial team member. Check out COMS ‘Meet the Team’ page to get to know the faces of this reputable business: https://www.coms.net.nz/meet-the-team/

About the role

As Customer Support Specialist for COMS Systems, you will ensure a high level of customer satisfaction by providing quality assistance and positive support to COMS users. You will focus on operations, troubleshooting issues and guiding users to effectively utilise the COMS products. Customer Support will liaise between higher support teams and technical teams to ensure the best response, and resolution of challenges users may face. Other responsibilities include:

• Managing initial and ongoing end-user training for customers.
• Recording customer feedback to identify areas of improvement.
• Build and maintain healthy relationships with customers.
• Perform daily, weekly, and monthly checks on data variances.

About you

Our ideal candidate will bring:

• A background in Hospitality or the Class 4 Gaming industry.
• Strong customer service experience and the ability to communicate with a variety of end-users.
• Attention to detail, can identify bugs or inconsistencies.
• Problem solving attitude, solutions focussed approach.
• An empathetic and positive manner with all customer and team interactions.

If you have worked in a Pub with Class 4 Gaming, then this could be right up your alley!

This is a full-time role. You will work Monday-Thursday 8am-4:30pm and 8am-3pm Friday. Every 5-6 weeks you will be required to work a weekend on a rostered basis.

Benefits:

• Work mobile phone.
• Internet allowance (after 3 months)
• Bonus based on performance.
• Medical insurance.

Sound like you? Apply now!

For confidential enquiries about the role, business or recruitment process please call Rachel Knox at Everest People on 027 238 0031.