• Based in the office, Earthmover Crescent in Hamilton.
• Monday to Friday, and then weekend work every 5-6 weeks.
• Salary + Medical + Phone + Birthday and Christmas Bonus.

About the business

Everest People are thrilled to partner with COMS Systems Limited to support them in their search for a Part-time Customer Support Specialist. COMS Systems automate manual processes for the Gaming industry and beyond, providing cutting-edge, end-to-end solutions for ease and efficiency. Their products are simple to use, customisable and flexible and forever evolving across Facial Recognition, Core Gaming Solutions, Cash Management, Room Sweeping Apps AND MORE.

The team consists of a talented crew of in-house Designers and Engineers and led by Directors who have an average of 20+ years’ experience in the industry! Known for their friendly phone manner and ability to never leave anything unresolved - you could be their next crucial team member. Check out COMS ‘Meet the Team’ page to get to know the faces of this reputable business: https://www.coms.net.nz/meet-the-team/

About the role

As Customer Support Specialist focussing on Operations for COMS Systems, you will assist with resolving customer inquiries, troubleshooting issues, and guiding users in effectively using COMS Products. This role acts as a key liaison between the customer and the technical team(s) ensuring timely and efficient responses. Other responsibilities include:

• Provide effective and efficient support for Tier 1 escalated issues and Tier 2 support.
• Answer inbound phone calls or emails from customers in a positive and professional manner.
• Educate customers on best practices to enable them to use the systems effectively.
• Troubleshoot issues related to COMS products while tracking and documenting issues and resolutions in the ticketing system.
• Manage initial and on-going end-user training for customers while working with technical teams to suggest improvements based on customer feedback.
• Perform daily, weekly and month variance monitoring.

About you

Our ideal candidate will bring:

• Strong customer service ethos and the ability to communicate with a variety of end-users.
• Experience working in a customer support role in an Agile and SaaS environment.
• Experience working with Ticketing and Incident management tools like Jira.
• Attention to detail, can identify bugs or inconsistencies.
• Problem solving attitude, solutions focussed approach.
• A background in Hospitality or the Gaming industry would benefit you in this role.
• An empathetic and positive manner with all customer and team interactions.

If you have worked in a Pub with Class 4 Gaming, then this could be right up your alley!

This role is full time, 8:00am to 4:30pm Monday to Friday. Once you are trained, there will be weekend work Saturday and Sunday from 8:00am to 2:00pm once every 5-6 weeks. You will get the following Friday off and will get to finish at 3:00pm EVERY Friday.

Benefits:

• Work mobile phone.
• Internet allowance.
• Bonus based on performance.
• Birthday and Christmas bonus.
• Medical insurance.

Sound like you? Apply now!

For confidential enquiries, please call Rachel Knox at Everest People on 027 238 0031.